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  • Contact form

    We aim to respond within 2 working days.

    Send us the message below

  • Via telephone

    Available on weekdays from 9:00 AM to 5:00 PM

    Phone number: 0800 145 6115

  • Request a FREE home demonstration

    To arrange a free home demonstration, call 0800 145 6115

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Frequently Asked Questions

  • Shipping and delivery

    What is the delivery time?

    The delivery time for in-stock, small products such as a optical magnifiers and portable video magnifiers is 2 days.

    For larger products such as a video magnifier, reading device or braille reading line, we will make an appointment with you to deliver this product to you.

    For work and study places, you will always be contacted first about the method of delivery and installation.

  • Can I try a product?

    Optelec offer a 30 day money back guarantee on all of our products. You can then experience it in your own environment and decide whether the aid is suitable for you. If you are still unsure we offer free, no obligation home demonstrations. Click on the button below to arrange this.

    Free home demo

  • Returns

    For a small product, such as a hand magnifier, you can contact our support on 0800 145 6115. They will give you a returns number. Please send all products back to:

    Optelec UK, Unit B, Plot 5, Merlin Way,

    Quarryhill Industrial Estate, Ilkeston,

    Derbyshire, DE7 4RA

    For a larger product, such as a video magnifier, you can contact our sale department on 0800 145 6115.

  • Service and warranty

    All of our products have a minimum 2 year warranty. If you need help with a product please contact us by clicking on the button below.

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