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Frequently asked questions and tips

View the frequently asked questions, support tips and instructional videos. Tip: Use the browser’s search function (CTRL + F) to quickly find something.

The Support department (Helpdesk) can be reached by telephone at 0800 1456115 from Monday to Friday, from 9:00AM to 5PM. You can also always send an email to ordersuk@optelec.co.uk.

ClearReader+ reading device

  • My ClearReader+ reading device keeps playing the start-up sound

    Starting up the ClearReader+ reading device takes approximately 40 seconds. During the boot process you will hear a series of beeps. If the beeps continue for more than one minute, you can press and hold the power button for about ten seconds to turn off the device. – After a few seconds – restart the device.

ClearView C Magnifier

  • The control panel of my ClearView C video magnifier is not responding. What can I do?

    Have you had the ClearView C video magnifier for a few years? The batteries of the control panel may then be empty. Read below to find out how to replace the batteries.

    Another possibility is that the control panel must be reconnected to the video magnifier. Follow the instructions to re-pair the console.

    Replace the batteries

    To replace the batteries, open the battery compartment on the side of the control panel. Depending on the model, a screw may need to be removed. Place two new button cell batteries (type CR2025) in the compartment. Close the box and the control panel is ready for use again. The control panel needs to be reconnected.

    Replace ClearView C batteries

    Pairing the control panel

    1. Turn the ClearView C off and on again by pressing the power button on the left side of the metal cabinet behind the monitor above the cable connections;
    2. Hold the control panel vertically, with the back against the right side of the metal cabinet;
    3. ClearView C het bedieningspaneel aan zijkant houden
    4. An icon will appear on the screen to indicate that the linking process starts;
    5. Press the on/off button (orange button on the control panel) and the overview function button (blue button) simultaneously for five seconds;
    6. ClearView C de afstandbediening koppelen
    7. If the pairing process was successful, the pairing icon will disappear from the screen.

    If pairing is not successful, the pairing icon will disappear within 30 seconds. Then repeat the above steps. Reasons why it doesn’t work may be:

    • The batteries are empty: read Replacing the batteries;
    • The wrong buttons to start the pairing process have been pressed;
    • The control panel is defective: Please contact the Support department: 0800 1456115 or ordersuk@optelec.co.uk. The control panel will be replaced. If you receive a new console, you will need to re-pair it with your ClearView C (See: Pairing the console.).
  • My reading table/reading (X/Y) platform moves with great difficulty. What can I do?

    Check that the table is not on the brakes. The brake (a red button) is located on the front of the reading table. Push the red button up to activate or release the brake.

    ClearView+ rem

    To ensure that the table moves properly, it is important that you regularly slide the table all the way back and forward. Move the table all the way back and towards you five times. This could clear any blockages.

  • No image on the ClearView C monitor after it is switched on

    Check if all cables and hardware are connected properly and securely. – Check that the master power switch at the left side of the camera box, behind the monitor, is switched on.

  • None of the buttons on the Clearview C Control Pad work

    Ensure that the batteries of the Control Pad are not empty. The Control Pad batteries last for two to three years. – Make sure the Control Pad is paired with the ClearView C. If not, pair the Control Pad.

    In case the Control Pad is missing or defective, and needs to be replaced with a new Control Pad, the new Control Pad needs to be paired with the ClearView C. To pair the Control Pad follow these steps: 1. Switch the ClearView C on; 2. Hold the Control Pad vertically and hold the bottom of the Control Pad against the right side of the camera box behind the monitor; 3. An icon will appear indicating the start of the pairing procedure; 4. Press the On / Off button and the Overview button simultaneously for five seconds and release the buttons; 5. If the pairing procedure is successful, the pairing icon will disappear; 6. If the ClearView C does not recognize or see the Control Pad, the pairing sequence will be terminated within 30 seconds and the pairing icon will disappear. Repeat steps 1 to 5 until the Control pad is correctly paired. Possible causes for an unsuccessful pairing are: – The batteries of the Control Pad are empty; – The wrong buttons were pressed to initiate the pairing process; – The Control Pad is broken.

  • The reading table on my Clearview C does not move or does not move smoothly

    Make sure the brake slides are positioned towards the outer edges of the table. – Inspect the slides for dust or any other obstructions.

Compact 7HD Magnifier

  • The battery status remains unchanged on my Compact+ 6 HD/7 HD mobile mobile video magnifier. What can I do?

    Press and hold the power button until the screen goes black. Turn the magnifying glass back on.

  • How can I reset the settings of my Compact 6 HD/7 HD mobile video magnifier to the factory settings?

    You can restore the default factory settings of the Compact HD magnifier via the menu.

    • Activate the menu by pressing the + and – buttons simultaneously for one second.
    • Use the + or – button to navigate up or down within the menu respectively.
    • Choose the Reset option and confirm your choice by pressing the mode button.
    • To restore factory settings, select ‘YES’ using the + or – button.

    By choosing ‘NO’ all settings remain unchanged. Press the mode button to confirm your choice.

  • The control panel of my ClearView C video magnifier is not responding. What can I do?

    Have you had the ClearView C video magnifier for a few years? The batteries of the control panel may then be empty. Read below to find out how to replace the batteries.

    Another possibility is that the control panel must be reconnected to the video magnifier. Follow the instructions to re-pair the console.

    Replace the batteries

    To replace the batteries, open the battery compartment on the side of the control panel. Depending on the model, a screw may need to be removed. Place two new button cell batteries (type CR2025) in the compartment. Close the box and the control panel is ready for use again. The control panel needs to be reconnected.

    Replace ClearView C batteries

    Pairing the control panel

    1. Turn the ClearView C off and on again by pressing the power button on the left side of the metal cabinet behind the monitor above the cable connections;
    2. Hold the control panel vertically, with the back against the right side of the metal cabinet;
    3. ClearView C het bedieningspaneel aan zijkant houden
    4. An icon will appear on the screen to indicate that the linking process starts;
    5. Press the on/off button (orange button on the control panel) and the overview function button (blue button) simultaneously for five seconds;
    6. ClearView C de afstandbediening koppelen
    7. If the pairing process was successful, the pairing icon will disappear from the screen.

    If pairing is not successful, the pairing icon will disappear within 30 seconds. Then repeat the above steps. Reasons why it doesn’t work may be:

    • The batteries are empty: read Replacing the batteries;
    • The wrong buttons to start the pairing process have been pressed;
    • The control panel is defective: Please contact the Support department: 0800 1456115 or ordersuk@optelec.co.uk. The control panel will be replaced. If you receive a new console, you will need to re-pair it with your ClearView C (See: Pairing the console.).
  • The image is not in focus on my Clearview C

    If the pencil icon is displayed in the top right corner of the screen, press the Auto-focus button to return to auto-focus mode. – Clean the monitor screen with a non-abrasive cloth.

  • The reading table on my Clearview C does not move or does not move smoothly

    Make sure the brake slides are positioned towards the outer edges of the table. – Inspect the slides for dust or any other obstructions.

Ruby Magnifier

  • Can I also play my photos one after the other on the RUBY?

    Yes, with the RUBY HD and RUBY XL HD you can get a slideshow of all the photos stored on the RUBY. The photos are played in alphabetical order. If you want a different order, you must transfer the photos to your computer (see manual) and adjust the names there so that they correspond alphabetically to the desired order. You can then move the photos back to your RUBY. You can start the slideshow from Storage mode. You activate Storage Mode by pressing the Red button for six seconds. After this, start the slideshow by pressing the Green/Yellow button and, while holding it down, briefly press the Blue Arrow Up button. To stop the slideshow, press the Red button for three seconds. You will then return to Live mode.

  • My Ruby turns itself off when I’m reading. What can I do about it?

    This is normal behaviour. If no button has been pressed for 30 minutes, the RUBY will switch itself off to prevent the batteries from draining.

  • When reading with the RUBY I suffer from glare on the paper. Can anything be done about that?

    The glare on glossy paper is probably caused by the RUBY’s LED lights. You can turn the LED lights on and off by pressing the Green/Yellow button together with the Red button.

OrCam

  • Can the OrCam Read be connected to hearing Aids?

    OrCam (version 9.3 or newer) supports wireless streaming to Starkey Livio Edge AI hearing aids. To pair with Starkey hearing aids, follow the normal protocol for Bluetooth pairing with the OrCam device. Starkey hearing aids’ pairing mode is activated simply by powering the hearing aids off and then on. This triggers the pairing mode for 2 to 3 minutes. Note that the OrCam device cannot be connected to the mobile-app while connected to Starkey hearing aids. In addition, the OrCam can also be paired directly with Phonak Audéo Marvel hearing aids. Currently we do not support direct streaming on additional devices. It may be possible, however, to connect to Bluetooth hearing aids using an extra proprietary device you wear as a necklace (Bluetooth streamer). It is recommended to consult with a professional audiologist and confirm compatibility before purchasing a streamer for this matter. If you have any further questions about compatibility with your hearing aids, please feel free to contact us.

  • How much is the OrCam?

    There are 4 models of the OrCam devices. The prices are:

    • OrCam Read Smart – £1800
    • OrCam MyEye Smart – £2700
    • OrCam MyEye Pro – £3700
    • OrCam Read 3 – £2492

    Prices exclude VAT and carriage where applicable.

  • The OrCam is not reading text properly

    To take a good quality picture with the OrCam Read please ensure the following:

    • The camera lens is directly in facing the text, and the lens is not obscured or dirty. The camera can only read text within its field of view.
    • The text is at 90 degrees to the camera.
    • If the device is angled too far forward the device will misread the text and say that the text is upside down.
    • There is good lighting.
    • Even in daylight we recommend turning on as many lights as possible to ensure there is adequate lighting for the device to see the text.
      A hand holding a pen

Description automatically generated
    • The device is oriented so that the buttons on the top of the device are facing upwards, in the same direction as the top of the page.
    • The user is holding the device still, and not moving their hand as the device takes the picture.

    If this is difficult we recommend using a book stand and resting your elbow on a table, as well as using your other hand to steady your hand as it takes the picture.

Compact 10 HD

  • How do I change between Easy and Advanced mode on my Compact 10 HD

    When the Compact 10 HD is switched on, a short press of the orange On / Off button will place the unit into standby mode. A short press of the orange On / Off button again will resume the Compact 10 HD operation in the mode in which it was put into standby. When resuming from standby, the Compact 10 HD will take approximately 1 second before an image displays on screen. When the Compact 10 HD is in standby mode, the unit can also resume by opening unfolding the Compact 10 HD. Closing the stand will automatically put it back into standby mode.

    The Compact 10 HD can automatically go into standby mode if no button is pressed or no movement is detected. Pressing the orange on / off button will switch it back on. The standby time can be changed or disabled in the Compact 10 HD menu.

    To power off the Compact 10 HD completely, press and hold the orange on / off button for three seconds. It will then make an audible chime to confirm power off.

    To switch on the Compact 10 HD back on, or for the first time, press and hold the orange button for three seconds again. When switching on the Compact 10 HD, it will take approximately 25 seconds before an image displays on screen.

  • How do I enter the user menu on my Compact 10 HD

    The Compact 10 HD will need to be set in Advanced in order to enter the menu. To open the menu, tap on the screen then tap on the “Menu” icon at the top left corner of the screen.

    The exact items in the menu will vary, depending on if you own the Compact 10 HD or 10 HD Speech. To activate a button, tap the button once. Activating a button will open a new menu screen or list. To go back to the main menu, tap on the “Back bar”. To adjust the slider, tap and hold the slider button while moving it to the right or left. The main menu contains the following options: · Voice (Compact 10 HD Speech only) · Line On/Off · Battery status · Save · Open · Brightness slider · Settings